FAQs
How do I contact Cheryl Ann Jewelry?
If you have any questions or need help with your purchase, email us through Contact Us and give us the details. You'll get a response within 24 to 48 hours. The Contact Us link is at the top and bottom of each page.
Can I get a custom order?
Love a design but need a different length? Email us through Contact Us with your desired length. We'll quickly respond to let you know if it's possible and if there will be a price change.
How long does it take to process and ship an order?
Orders are processed and shipped within 1-3 business days after credit card authorization and verification.
Will I receive shipping confirmation?
Yes, you will receive a confirmation email with a tracking number once your order is shipped. Please check your spam folder if you do not receive our email.
Do you ship internationally?
Currently, we do not offer international shipping.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your package's progress.
What is gold-filled jewelry?
Gold-filled jewelry consists of a thick layer of real gold bonded to a base metal, such as brass. It is more durable and higher quality than gold-plated jewelry and can last a lifetime with proper care.
What is gold-plated jewelry?
Gold-plated jewelry has a thin layer of gold applied to a base metal through an electroplating process. It is more affordable than solid gold and gold-filled jewelry but requires more care to maintain its appearance over time.
What is Vermeil plated Jewelry?
Vermeil gold is a high-quality type of gold plating over sterling silver. It involves a thick layer of gold (at least 10 karats and 2.5 microns thick) applied to a base of pure or sterling silver, resulting in a durable and luxurious finish.
Will gold-filled jewelry tarnish?
Gold-filled jewelry is highly resistant to tarnishing due to its thick gold layer. However, with time and exposure to certain elements, it may show signs of wear. Proper care can significantly extend its life.
How long does gold-plated jewelry last?
The lifespan of gold-plated jewelry depends on the thickness of the gold layer and how often it is worn. With proper care, it can last several years, but it may eventually wear off and require re-plating.
What is PVD (Physical Vapor Deposition)?
PVD is a coating technology that creates a waterproof and highly durable finish. It vacuum seals a coating of 18K gold onto stainless steel, producing a harder and more corrosion-resistant coating than electroplating. This ensures a brilliant, long-lasting finish that is tarnish-resistant for years with normal wear.
Are your jewelry pieces hypoallergenic?
Gold-filled jewelry is typically hypoallergenic and safe for most people with sensitive skin. PVD is hypoallergenic. Gold-plated jewelry may cause reactions in those with metal allergies due to the base metals used. Please check individual product descriptions for more information.
Can I wear my jewelry in the shower or while swimming?
While it can withstand water exposure, we recommend removing your jewelry before showering, swimming, or engaging in activities that involve exposure to chemicals to maintain its quality and appearance. Please visit our Jewelry Care page for detailed information.
What is your return and exchange policy?
Please visit our Returns & Exchanges page for detailed information.
How do I determine my necklace length and ring size?
We provide a size guide on our website to help you choose the correct necklace length and ring size. If you need further assistance, please contact our customer service team.